FAQs

Since June 2018, we have been offering a new generation of diapers: eco-labeled diapers with a veil in contact with baby's skin of natural origin! Since 2020, Love & Green has offered a new revolution: some of the absorbent microbeads are now of natural origin while the other diapers on the market still offer a composition of microbeads 100% of petrochemical origin.

We have always offered you the most natural products possible to respect fragile skin. Thanks to this innovation, babies are no longer in contact with a plastic film but with a veil of natural origin. We are also strengthening our commitment to the environment by offering diapers certified by Ecolabel.

Love&Green goes even further in its transparency approach with you by being the first brand to display the clear and complete list of ingredients on all diaper packages!

We also do toxicity tests every 3 months on our diapers which we publish on our site, “ We prove it to you ” section.

Love & Green is one of the only brands that is committed to systematically banning any ingredient suspected of being an endocrine disruptor or of causing impacts on babies' health.

Thus, we never use parabens or phenoxyethanol which are suspected of being endocrine disruptors and which are nevertheless used in the majority of baby products, in particular wipes. Indeed, these molecules are likely to harm fertility and cause genital malformations. The ANSM also recommends that phenoxyethanol not be used in products intended for baby seats.

Petrolatum is a mineral oil jelly derived from crude oil. It is widely used in classic diapers to serve as a protective barrier between baby's skin and the diaper. In fact, the majority of diapers are made up of 67% to 87% plastic and contain almost no cellulose. Baby's skin is then in direct contact with plasticized materials, which are abrasive to the skin.

However, petrolatum is classified as carcinogenic by the European Union because it may contain Poly-Aromatic Hydrocarbons (PAHs) which are carcinogenic. The report from ANSES (National Agency for Food, Environmental and Occupational Health Safety) revealed traces of PAHs in the main brands of diapers and even worrying quantities in some. At Love & Green, we ban the use of petrolatum and excess plastic.

Thanks to cellulose and natural veils, the Love & Green diaper is ultra soft and comfortable, hypoallergenic and tested under dermatological control. It is one of the only ones on the market to offer a veil in contact with baby's skin of 100% natural origin.

Chlorine is used primarily to bleach the cellulose in the diaper.

However, the bleaching process with chlorine or chlorinated derivatives generates the production of chlorinated hydrocarbons, a group of dangerous chemicals, one of the derived products of which is dioxin, one of the most toxic substances known and classified as POP ( Persistent Organic Pollutant) which means that it accumulates in the body.

At Love & Green, our cellulose is TCF (Total Chlorine Free) certified, it is oxygen bleached.

Dyes are used in some coats for an aesthetic appearance, or to mask the use of petrochemical lotions.

However, studies on dyes in prolonged contact with the body raise many questions about their impact on health; they may in particular contain heavy metals.

At Love & Green, we believe that a baby in constant contact with a diaper from birth to potty training, almost 3 years old, must be protected. This is why we ban the use of dyes which are of no benefit to the baby.

The majority of fragrances used in baby products contain many allergens.

Allergenic substances can cause allergic reactions in people with sensitive skin. A baby who is in regular contact with allergens is more likely to develop allergies as he grows up; This is what doctors and allergists denounce, who point out that the percentage of people with allergies has doubled in 15 years .

All Love & Green products are therefore formulated without any allergens (according to the list defined by European regulations) to preserve babies' health.

Here is the detail of the composition of our layers:

Cushion: the soft part is made of cellulose, this is a material that comes from wood. Our cellulose is FSC® certified, meaning that it comes from responsibly managed forests (respecting the natural renewal of forests), and other controlled sources. Our cellulose is also TCF certified, meaning that it is not bleached with chlorine or chlorinated derivatives, but with oxygen and ozone. Our cushion also contains SAP: super Absorbent Powder, this is a material that absorbs and retains liquid, essential for keeping baby's bottom dry. We use around 30% less in our diapers than in a traditional diaper (and we compensate with more cellulose to achieve the same result in terms of effectiveness). In order to further limit the presence of SAP, Love & Green has integrated absorbent microbeads of natural origin into the cushion: it's a revolution on the diaper market! Love & Green now offers, thanks to this innovation, the diaper with the most natural composition on the market!

Outer veil: in a classic layer, this veil is made of plastic. We use a Green PE film and a non-woven polypropylene or viscose veil.

Veil in contact with the skin: of natural origin (corn and sugar cane starch)

You will find the exhaustive list of all the components of our diapers in the E-Shop section.

Love & Green diapers have a distribution system which allows great absorption capacity and leaves baby's skin very dry.

You can use Love & Green diapers day and night, they are ultra-absorbent!

We regularly have the absorption of our diapers tested by an independent laboratory, and they are classified A, i.e. the best possible absorption (Absorption test carried out on our size 4 diapers in August 2020).

Love & Green diapers are eco-friendly and hypoallergenic, but are not organic. Some parents looking for the most natural and responsible diaper possible think they will find organic diapers, sometimes biodegradable. For the moment, this is impossible, for several reasons:

- Disposable diapers are mainly made of cellulose. It is paper pulp that comes from wood. To grow trees, there is no use of pesticides. There are therefore no organic forests. Cellulose cannot, to date, be certified organic. It can, however, be FSC® certified (this is the case for Love & Green), which means that it comes from forests managed in a sustainable and responsible manner.

- All disposable diapers have SAP (Super Absorbent Power). These are the absorbent microbeads that make up the absorbent cushion of the diaper. These microbeads are mainly derived from petrochemicals (at Love & Green, they are 50% of natural origin), which means that they cannot be organic.

- There are still elements of the diaper which are made of plastic from petroleum, and which therefore cannot be certified organic (like the scratches for example) As you will have understood, there is therefore no organic or even biodegradable disposable diaper .

Our fight is to limit the use of petrochemicals and plastic in our products as much as possible. The veil and barriers in contact with baby's skin are of natural origin, our diapers have 50% microbeads of natural origin, we gradually remove elements of petrochemical origin to replace them with elements of natural origin. natural origin. Our long-term objective is obviously to be able to offer parents a biodegradable diaper.

Love & Green wipes have a 100% natural cellulose backing, and are impregnated with a 98% natural lotion. They can therefore be composted.

On the other hand, even if Love & Green diapers contain almost 4 times more natural materials than a classic diaper, just like other diapers, they cannot be composted.

As with diapers, even if our intimate hygiene products contain between 75 and 85% natural materials, just like other products on the market, they cannot be composted.

Love & Green is a committed brand and prohibits any testing on animals.

All Love & Green products are therefore rigorously tested on adult volunteers with normal to sensitive skin. We are also certified Cruelty Free by Peta.

Love & Green diapers do not have a humidity indicator. The moisture indicator adds glue and coloring to the layer. And you will have understood, at Love & Green, we seek to limit the use of these components!

And in general, with 7 to 8 diapers a day to change for a newborn, when you wonder if you need to change the diaper, it is!

As with diapers, even if our intimate hygiene products contain between 75 and 85% natural materials, just like other products on the market, they cannot be composted.

Love & Green is a committed brand and prohibits any testing on animals.

All Love & Green products are therefore rigorously tested on adult volunteers with normal to sensitive skin. We are also certified Cruelty Free by Peta.

If you are hesitating between 2 sizes when purchasing menstrual panties or menstrual shorties, we advise you to opt for the larger size for more comfort. Once the product has been received, if the size ultimately does not fit, you can return it to us within 14 days of receipt of the product and under certain conditions: the product has been tried on with underwear underneath, the product has not been neither worn nor washed. It must be returned to us in its original box. You can choose to exchange it with another size or issue a refund (only for products purchased on our site). Please note, upon receipt of the product, we will carry out an inspection and we reserve the right to judge the product in condition upon receipt.

The costs of returning the product will be your responsibility and we will send you the new product at our expense for delivery directly to your home! For any questions or further details, you can contact us at: contact@greenfamily.green.

You can order all the products in the Love & Green range online.

On our website, find all our products available for delivery! And opt for the diaper, diaper or feminine hygiene subscription for more peace of mind!

On Bébé au Naturel and Greenweez find our complete range of diapers.

On Amazon and Maman Naturelle find all Love & Green products.

Size 1 is suitable for babies weighing 2-5 kg. This is a size that is generally worn for 15 days by babies. This is why we are making a mixed pack with size 2 in order to offer you a balanced pack!

The subscription is a solution that Love & Green wanted to put in place to make life easier for parents! No need to think about buying diapers anymore, we do it for you!

To benefit from it, it's very simple, go to the “ I subscribe ” page and choose the diaper or panty subscription.

For diapers and pants, simply choose the size of diapers you want to receive based on your baby's weight. You choose how often you want to receive your Love&Green diapers (every 3, 4 or 5 weeks) then the date of the first shipment that suits you, and we take care of the rest! You can benefit from delivery directly to your home, or free of charge to a relay point.

If you have twins, you will need to create a diaper subscription per baby. But good news! We offer you a -10€ discount on the 2nd subscription, with no time limit (provided you have an already active subscription). To take advantage of this offer, simply send us an email to contact@greenfamily.green specifying the nature of your request as well as proof (proof of twin pregnancy or birth certificates for example).

Of course you can change your subscription at any time! Simply go to your customer account in the “Subscription” -> “Modify my subscription” section.

You can modify the frequency and the chosen size. You can also manage the complementary products in your box by deleting some and adding others (limited to 5 complementary products per subscription). For the changes to be taken into account, don't forget to select the delivery address and banking details that are linked to the subscription. This allows us to confirm all your account data. Please make modification requests at least 1 week before your next delivery so that we can take them into account when preparing the package.

If your subscription has the status "Waiting for payment", don't panic! This is because you have probably selected a shipping date that is not immediate: the subscription was created for a future date. You should know that the bank debit is made the day before your package is shipped: it is only at this moment that the status of your order will be updated and changed to “Payment accepted”. If the order status changes, then your Love & Green package should not be delayed any longer!

Oh no ! For what ? Have you not been convinced by our products or would you like additional information about our subscriptions? Contact us by email: contact@loveandgreen.fr. We would be happy to give you more information!

Do you still want to cancel your subscription? Go to your account in the “My subscriptions” section and click on “Delete my subscription”. If you are thinking about this because a large stock of diapers is already made at home, also know that you can simply “Pause” it!

Of course ! If the diapers have become too small or you have chosen the wrong size, you can return the packages to us for exchange or refund. Please note, for obvious health reasons, we only take back packages that are unopened!

The return costs are your responsibility and we will send you the new products at our expense for delivery directly to your home! For any questions, simply send an email to: contact@loveandgreen.fr

Its configuration is very simple! You go to the “I subscribe!” tab. and you click on the dedicated box. Select 12 feminine hygiene products from our range, you receive them every 3 months, and you can change it at any time! It allows you to benefit from reduced prices on products and create your personalized box, adapted to your routine!

To track your delivery, simply go to the Mondial Relay website (parcel tracking) :

1 -Enter the tracking number of your package

2- Enter the destination postal code

3- Start the search

Otherwise, go to our package tracking page: Right here

We offer two types of deliveries for mainland France:

- Mondial Relay: Delivery in 3 to 6 working days

- GLS: Delivery in 2 to 3 working days (for an order placed before 12 p.m.)

In France, (except difficult to access areas):

- Mondial Relay: €4 for orders under €35 & free for orders over €35 (discount applied at end of order)

- GLS: €6 for orders under €35, €3 for orders between €35 and €75 & free for orders over €75

Yes ! You can order individual products on our website and be delivered to the following countries: Belgium, Germany, Netherlands, Spain, Portugal, Italy.

Delivery charges are applied for these countries:

10€ for Belgium, Germany and the Netherlands

15€ for Spain, Portugal, Italy

The subscription is not yet available outside mainland France and Corsica.

Of course ! If the diapers have become too small or you have chosen the wrong size, you can return the packages to us for exchange or refund. Please note, for obvious health reasons, we only take back packages that are unopened!

The return costs are your responsibility and we will send you the new products at our expense for delivery directly to your home! For any questions, simply send an email to: contact@loveandgreen.fr