Who is responsible for processing my personal data?

The data controller is the company that defines for what purpose and how your personal data is used.

The personal data collected on the website when placing an order is processed by the company LOVE & GREEN, whose head office is located at 15, boulevard Marius Vivier Merle, in LYON (69 003 ), registered under number 529 777 583 in the Trade and Companies Register of LYON.

Why does LOVE & GREEN collect my personal data?

Managing your orders and customer relations

For the purposes of processing any order made on our website and the follow-up thereof, it is necessary for the company LOVE & GREEN to collect certain information intended in particular for the delivery of the Products ordered, the invoicing of these or the management of complaints and after-sales service.

Payment for your orders or your subscription

Payments made on the website are secure. The bank details are collected by our payment service provider, which is certified according to 3D Secure standards that ensure data encryption and payment security on our Site.
In the event that you have taken out the subscription offer marketed on our Site the card used for payment at the time of subscription is recorded for the purposes of paying for the instalments of your subscription by tacit agreement.
Information communicated through our newsletter
At your request, LOVE & GREEN may use the email address that you have communicated to it for the purpose of keeping you informed of new offers or promotions on the Products it markets.

The security of our Site

LOVE & GREEN collects certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any malicious attempt or computer intrusion or any violation of the conditions of use of our Services.

The personalization of online advertising (targeted advertising)

LOVE & GREEN may use data that does not allow you to be identified directly (technical usernames) in order to adapt the advertising that you view on partner advertiser sites (in particular Facebook). Your data may be intersected with navigation data and other information collected during our relations with partners (e.g.: Google Analytics) and anonymized before any use for the purposes of building up your user profile and associating it with areas of interest from which advertisements of our brand (and only our brand) are used by advertising partners. For more information and to manage your cookies, we invite you to consult the "Cookies" page of our Site.

Statistics and performance of our Site

LOVE & GREEN may use data for statistical purposes to analyse the activity of our Site and improve the services we offer. We perform audience measurement. For example, we measure the number of pages viewed or the number of visits to the Site.

What personal data does LOVE & GREEN collect?

LOVE & GREEN collects in particular your last name, first name, postal address, email address, password of the account opened on our Site, telephone number, IP address, connection data and navigation data, order history, Products consulted, delivery incidents, and complaints.

Certain personal data must be entered by the user of our Site in order to be able to place an order or take out a subscription on our Site. These same are indicated with an asterisk at the time of entry. Other data is collected automatically as a result of your actions on the Site.

LOVE & GREEN collects the information that you provide to us in particular when you create your customer account on our Site, place an order or subscribe to our newsletter or a subscription on our Site, browse our sites and consult Products, or contact our Customer Service.

What communications am I likely to receive?

Following the placement of an order or the taking out of a subscription, you will receive one or more emails at the address entered in your customer account, which are necessary for the proper execution of the orders and services you have requested (order confirmation, delivery information of your package, information on the expiry of your subscription etc.).

After delivery of your order, you will also receive an email at the address entered in your customer account inviting you to submit a review on the delivered Products concerned, to which will be attached a hypertext link directing you to a review form.

By entering a cross in the box provided for this purpose, you have the option of subscribing to our newsletter, which allows you to receive information and offers from LOVE & GREEN by electronic communication to the email address that you supplied to our Site during your visit or when you placed your order.

For how long and on what legal basis are my personal data processed?

The processing of your personal data is justified by various legal grounds which differ depending on the use we make of the personal data.
Among the applicable legal bases are:

- Contract: the processing of personal data is necessary for the performance of the contract to which you have consented.

- Consent: you agree to the processing of your personal data by express consent (which is expressed through a checkbox or a click). You have the option of withdrawing this consent at any time.

- Legitimate interest: LOVE & GREEN may have a commercial interest in processing your data, which is justified, balanced, and does not infringe your privacy. With some exceptions, you can object to processing based on legitimate interest at any time by notifying LOVE & GREEN.

- The law: the processing of your personal data is made compulsory by law.

Retention periods

Most of the data (for example your customer account information and order history is kept insofar as you are still an "active" customer and for a period of five (5) years from your last activity (e.g., purchase, connection to your account or expiry of a contract or guarantee). After this period, they are deleted.

Purpose of the processing

Legal basis

Retention period in operational database

Using the customer account/Managing Product orders or subscription


Five (5) years from the last activity (for example, placing an order or connecting to your account).

Sending marketing letters (commercial prospecting by electronic means or collection of opinions on the purchase of Products on our Site)

Legitimate interest

Three (3) years from the last activity with the right to oppose it at any time. You can withdraw your consent at any time by writing to us at:

Retention of debit/credit card data following a payment

Law (Article L133-24 of the French Monetary and Financial Code)

Your bank details are kept for thirteen (13) months by a secure payment provider.

Storage of the debit/credit card in the electronic wallet as part of our subscription plan


Your bank details are stored by our secure payment provider. You have the option of withdrawing your consent at any time by cancelling the subscription. In any event, your bank details will be deleted when your debit/credit card expires.

Targeted advertising


Thirteen (13) months from the deposit of cookies. You have the option of managing advertising cookies by means of the "Cookies" information page on our website.

Who are the recipients of my personal data?

Transmission of data to subcontractors

The data that LOVE & GREEN collects can be transmitted to the service providers (subcontractors) - that LOVE & GREEN uses for the payment of your orders.
The data that LOVE & GREEN collects can be transmitted to the service provider AVIS VERIFIES which LOVE & GREEN uses to collect your reviews of the Products purchased on our Site. We invite you to consult the page accessible at the website address in order to read their confidentiality policy.

Sharing data with third parties for ad targeting purposes

LOVE & GREEN informs you that we are able to communicate some of your non-identifying data, cookies, or technical identifiers, to partners (such as Google Analytics for example), without it being possible for you to be identified by name, for the purposes of targeted advertising (for Love & Green content, not for content from a third-party brand) on third-party sites (for more information, we invite you to consult our "Cookies" page)

How do I express my choices on the use of my data?

In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation, and portability if applicable) and define the destination of the post-mortem personal data collected by LOVE & GREEN by email: or by post: LOVE & GREEN, 147 avenue Paul Doumer, 92 400 Rueil-Malmaison.

You can withdraw your consent at any time or give notice of opposition concerning the uses of your data described above:

- when creating your account via the boxes or dedicated opposition links when creating an account
- then at any time:
   - online: 01 41 38 38 00
   - by email at
   - by post to the address: LOVE & GREEN, 147 avenue Paul Doumer, 92 400 Rueil-Malmaison

If you proceed by email or post, it is advisable to indicate your name, first name, email and postal address and mention the reason for your request and/or the right relating to the processing of your personal data that you wish to exercise.

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