F.A.Q

Yours questions, our answers. Find the answers to the most frequently asked questions about Love & Green

Baby Products


How are your nappies different?


Since June 2018, we have been offering a new generation of nappies: eco-labelled nappies with a lining in contact with the baby's skin that is of natural origin! Since 2020, Love & Green has been at the forefront of a new revolution; some of the absorbent microbeads of our nappies are now of natural origin whereas other nappies on the market still have a composition of 100% petrochemical microbeads.
We have always offered you the most natural Products possible to respect fragile skin. Thanks to this innovation, babies are no longer in contact with a plastic film but with a lining of natural origin. We are also strengthening our commitment to the environment by offering nappies certified by Ecolabel.
Love & Green goes even further in its process of transparency with you by being the first brand to display a clear and complete list of components on all nappy packs!
We also perform toxicity tests every three (3) months on our nappies, which we publish on our Site, in the section "We prove it to you".


Are there endocrine disruptors such as phenoxyethanol or parabens in Love & Green wipes?


Love & Green is one of the only brands that is committed to systematically banning any component suspected of being an endocrine disruptor or of causing impacts on the health of babies.
So, we never use parabens or phenoxyethanol, which are suspected of being endocrine disruptors and which are nonetheless used in the majority of baby products, in particular in wipes. In fact, these molecules are likely to impair fertility and cause genital malformations. The ANSM also recommends that phenoxyethanol should not be used in products intended for baby seats.


Is petrolatum a carcinogen, and can it be found in Love & Green nappies?


Petrolatum is a mineral oil jelly derived from crude oil. It is widely used in conventional nappies to act as a protective barrier between the baby's skin and the nappy. In fact, the majority of nappies are composed of 67% to 87% plastic and hardly contain any cellulose. The baby's skin is then in direct contact with plasticized materials that are abrasive to the skin.
However, petrolatum is classified as carcinogenic by the European Union because it may contain Poly-Aromatic Hydrocarbons (PAHs), which are carcinogenic. The ANSES (French National Agency for Food, Environmental and Occupational Health Safety) report revealed traces of PAH in the main brands of nappies and even at worrying levels in some of them. At Love & Green, we ban the use of petrolatum and excess plastic.
Thanks to cellulose and natural linings, the Love & Green nappy is ultra-soft and comfortable, hypoallergenic, and tested under dermatological control. It is one of the few on the market to offer a lining in contact with the baby's skin that is 100% natural.


Why do we find chlorine in nappies? What do Love & Green nappies contain?


Chlorine is mainly used to bleach the cellulose in the nappies.
However, the process of bleaching with chlorine or chlorinated derivatives generates the production of chlorinated hydrocarbons, a group of dangerous chemicals, one of the by-products being dioxin, which is one of the most toxic substances known and classified as POP (Persistent Organic Pollutant), which means it accumulates in the body.
At Love & Green, our cellulose is TCF (Total Chlorine Free) certified; it is bleached with oxygen.


Why is it necessary to avoid colorants in nappies?


Colorants are used in some nappies to provide an aesthetic appearance, or to mask the use of petrochemical lotions.
However, studies on colorants in prolonged contact with the body raise many questions about their impact on health; in particular, they may contain heavy metals.
At Love & Green, we believe that a baby in constant contact with a nappies from birth to toilet training, i.e., almost three years, should be protected. That is why we ban the use of colorants, which are of no benefit to the baby.


Do Love & Green toiletries contain allergens?


The majority of fragrances used in baby products contain many allergens.
Allergenic substances can cause allergic reactions in people with sensitive skin. A baby who is in regular contact with allergens is more likely to develop a predisposition to allergies as they grow up; this is what doctors and allergists denounce, who point out that the percentage of people with allergies has doubled in 15 years.
All Love & Green Products are therefore formulated without any allergens (as per the list defined by European regulations) to preserve the health capital of babies.


What is the composition of a Love & Green nappy?


The composition of our nappies is detailed below:
Cushion: the soft part is composed of cellulose; this is a material that comes from wood. Our cellulose is FSC® certified, i.e., it comes from responsibly managed forests (respect for the natural renewal of forests) and other controlled sources. Our cellulose is also TCF certified, that is to say it is not bleached with chlorine or chlorinated derivatives, but with oxygen and ozone. Our cushion also contains SAP: Super Absorbent Powder, which is a material that absorbs and retains liquid, essential for keeping the baby's bottom dry. We use about 30% less in our nappies than in a conventional nappy (and we compensate with more cellulose to achieve the same result in terms of efficiency). In order to further limit the presence of SAP, Love & Green has integrated absorbent microbeads of natural origin into the cushion; this is a revolution in the nappies market! Thanks to this innovation, Love & Green now offers the nappies with the most natural composition on the market!
Outer lining: in a classic nappy, this lining is made of plastic. We use a Green PE film and a polypropylene or viscose non-woven lining.
Lining in contact with the skin: of natural origin (corn starch and sugar cane)
You will find the exhaustive list of all the components of our nappies in the section E-Boutique.


Are Love & Green nappies effective enough to last through the night?


The Love & Green nappies have a distribution system that allows a high absorption capacity, and which leave the baby's skin dry.
You can use Love & Green nappies day or night; they are ultra-absorbent!
We have our nappies regularly tested for absorption by an independent laboratory, and they are A-rated, i.e., the best absorption possible (absorption test carried out on our size 4 nappies in August 2020).


Are Love & Green nappies bio or organic?


Love & Green nappies are ecological and hypoallergenic but are not organic. Some parents who are searching for the most natural and responsible nappies think they are finding organic nappies, sometimes biodegradable ones. This is impossible at the present time, due to several reasons:


- Disposable nappies are mostly made of cellulose. This is pulp that comes from wood. Pesticides are not used to grow trees. So organic forests do not exist. Cellulose cannot therefore be certified organic at this time. On the other hand, it can be FSC® certified (this is the case of Love & Green), which means that it comes from forests managed in a sustainable and responsible way.


- All disposable nappies have SAP (Super Absorbent Power). These are the absorbent microbeads that make up the absorbent pad of the nappies. Most of these microbeads come from petrochemicals (At Love & Green, they are 50% of natural origin), which means that they cannot be organic.


- There are still elements of the nappies which are made of petroleum plastic, and which cannot therefore be certified organic (such as Velcro fastening for example). You will understand that there is therefore no organic or even biodegradable disposable nappy.


Our fight is to limit as much as possible the use of petrochemicals and plastic in our Products. The lining and the barriers in contact with the baby's skin are of natural origin. Our nappies contain 50% of microbeads of natural origin. We are gradually removing elements of petrochemical origin to replace them with elements of natural origin. Of course, our long-term goal is to be able to offer parents biodegradable nappies.


Are Love & Green Products recyclable?


Love & Green wipes have a 100% natural cellulose backing and are impregnated with a 98% natural lotion. They can therefore be recycled.
On the other hand, even though Love & Green nappies contain almost four times more natural materials than a conventional nappies, just like other nappies, they cannot be recycled.
As with the nappies, even though our personal hygiene Products contain between 75% and 85% natural materials, just like other products on the market, they cannot be recycled.
Are Love & Green Products tested on animals?
Love & Green is a committed brand and refrains from any animal testing.
All Love & Green Products are therefore rigorously tested on adult volunteers with normal to sensitive skin. We are also certified Cruelty Free by Peta.


Why do your nappies not have a moisture indicator?


Love & Green nappies do not have a moisture indicator. The moisture indicator adds glue and colorant to the nappies. And you will understand that, at Love & Green, we try to limit the use of these components!
And in general, with seven to eight nappies per day to change for a new-born, when you are wondering whether it is time to change the nappies, it probably is!



Feminine hygiene


Are Love & Green Products recyclable?


As with the nappies, even though our personal hygiene Products contain between 75% and 85% natural materials, like other products on the market, they cannot be recycled.


Are Love & Green Products tested on animals?


Love & Green is a committed brand and refrains from any animal testing.
All Love & Green Products are therefore rigorously tested on adult volunteers with normal to sensitive skin. We are also certified Cruelty Free by Peta.


How do I find Love & Green Products if they are not in stores near me?


You can order all the Products from the Love & Green range on the Internet.
Go to our website and find all our Products available for delivery! Choose the nappies, pull-on nappies, or feminine hygiene subscription for more peace of mind!
Find all Love & Green Products on Amazon.


Subscription


Why does the first pack only contain size 1?


Size 1 is suitable for babies from 2 to 5 kg. This is a size which is generally worn for 15 days by babies. This is why we provide a mixed pack with size 2 to offer you a balanced pack!


How does the Nappies or Pull-on Nappies subscription work?


The subscription is a solution that Love & Green wanted to put in place to make life easier for parents! No need to think about buying nappies anymore; we do it for you, and you get up to 11% off the price of our Products every month!
To take advantage, it’s very simple; go to the page "I subscribe" and choose the nappies or pull-on nappies subscription.
For nappies and pull-on nappies, just choose the size of the nappies you want to receive based on your baby's weight. You choose how often you want to receive your Love & Green nappies (every 3, 4 or 5 weeks) and then the date of the first dispatch that suits you, and we take care of the rest! You will be able to benefit from a delivery direct to your home, or free at a parcel pick-up point.


Is it possible to amend my Nappies or Pull-on Nappies subscription (Products, frequency etc.)?


Of course! You can amend your subscription at any time. All you have to do is go to your customer account in the section "Subscription" -> "Amend my subscription".
You can amend the frequency and size chosen. You can also manage the additional Products in your box by removing some and adding others (within the limit of five additional Products per subscription). To ensure that the amendments are taken into account, don’t forget to select the delivery address and the bank details linked to the subscription. This allows us to confirm all the data in your account. Please make amendment requests at least one week before your next delivery so that we can take them into account when preparing the package.


Why is my subscription "Awaiting payment"?


If your subscription has the status "Awaiting payment", no need to panic! This is because you have selected a dispatch date which is not immediate; the subscription has been created for a future date. The direct debit is made the day before your package is dispatched, and only then will the status of your order be updated and change to "Payment accepted". If the order changes status, then your Love & Green package should be about to arrive!


Is it possible to cancel my subscription?


Oh, no! Why? Our Products did not win you over or you would like more information on our subscriptions? Contact us by email: contact@loveandgreen.fr. We would be happy to give you more information!
Do you still want to cancel your subscription? Go to your account in the "My subscriptions" section and click on "Delete my subscription". If you are thinking about this because you already have a large supply of nappies at home, you can just click "Freeze"!


I want to return my Love & Green nappies. Is it possible?


Of course! If the nappies have become too small or you have ordered the wrong size, you can return the packages to us for an exchange or refund. Please note, for obvious health reasons, we only accept back unopened packages!
The return costs are payable by you and we return the new Products to you at our expense for delivery directly to your home! For any questions, just send an email to: contact@loveandgreen.fr


How does the feminine hygiene subscription work?


It’s very simple! You go to the tab "I subscribe!" and click on the dedicated box. Select twelve feminine hygiene Products from our range, you receive them every three months, and you can amend it at any time! It allows you to benefit from reduced prices on Products and to create your personalized box, adapted to your routine!


Delivery


How can I track my Mondial Relay delivery?


To track your delivery, simply go to the Mondial Relay website (package tracking):
1- Enter the tracking number of your package
2- Enter the destination postal code
3- Start the search
Or go to our parcel tracking page: Here


What are the options and delivery times?


We offer two types of deliveries for mainland France:


- Mondial Relay: Delivery in 3 to 6 working days
- Chronopost: Delivery in 2 to 3 working days (for an order placed before 12 noon)


In France, (except difficult to access areas):


- Mondial Relay: €4 for orders under €35 & free for orders over €35 (discount applied at the end of the order)
- Chronopost: €6 for orders under €35, €3 for orders between €35 and €75 & free for orders over €75


Can we get a delivery abroad?


Yes! You can order individual Products on our website and have them delivered to the following countries: Belgium, Germany, Netherlands, Spain, Portugal, Italy.


Dispatch costs are applied for these countries:


€10 for Belgium, Germany, and the Netherlands
€15 for Spain, Portugal, Italy, and the United Kingdom


The subscription is not yet available outside mainland France and Corsica.


I want to return my Love & Green nappies. Is it possible?


Of course! If the nappies have become too small or you have ordered the wrong size, you can return the packages to us for an exchange or refund. Please note, for obvious health reasons, we only accept back unopened packages!
The return costs are payable by you and we return the new Products to you at our expense for delivery directly to your home! For any questions, just send an email to: contact@loveandgreen.fr

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