General Conditions of Sale

General Conditions of Sale

Last update : 15 december 2020.

1. PREAMBLE

1.1. The website www.loveandgreen.fr (hereinafter the “Site”) is the online store of the company GREEN FAMILY, a simplified joint-stock company with a capital of 851,643 euros, whose head office is located at 147, Avenue Paul Doumer in RUEIL-MALMAISON (92,500), registered under number 529 777 583 in the Trade and Companies Register of NANTERRE, with French intra-community VAT number FR80 529 777 583. GREEN FAMILY is a company offering hygiene Products with a natural/health positioning intended for women and babies (hereinafter the “Products”).

1.2. Any online buyer acknowledges that their commercial relations with the company GREEN FAMILY will be governed exclusively by these general conditions of sale (hereinafter “General Conditions of Sale”), to the exclusion of any other condition previously available on the Seller’s Site; any online purchase is conditioned by the prior acceptance of the General Conditions of Sale.

1.3. The Seller reserves the right to amend the General Conditions of Sale at any time by publishing a new version on the Site. These same are applicable as soon as they are put online. The General Conditions of Sale are those in force on the date of confirmation of the order.

2. PURPOSE – SCOPE OF APPLICATION – OPPOSABILITY

2.1. The purpose of the General Conditions of Sale is to define the rights and obligations of the Buyer and the Seller in the context of the online sale of goods offered by the Seller to the consumer.

2.2. The General Conditions of Sale are solely reserved for consumers (hereinafter the “Buyer”), within the meaning given to these latter in the law and case law, who are acting exclusively on their own behalf.

2.3. The General Conditions of Sale are applicable exclusively to the sales of Products by the Seller through the Site and delivered exclusively in mainland France, Corsica, Belgium, Germany, the Netherlands, Spain, Portugal, Italy, and Great Britain. For any specific request for information on our Products, the Buyer can contact the Seller's technical support via the following hypertext link: http://www.loveandgreen.fr/nous-contacter/.

2.4 The Buyer states to have read the General Conditions of Sale before confirming their order according to the steps described in Clause 3.4. Confirmation of their order is therefore deemed acceptance without restriction or reservation of these General Conditions of Sale.

3. ONLINE ORDER AND CONCLUSION OF THE SALE

3.1. Prior to the placing of any order, the Buyer is invited to create a customer account using the online form provided for this purpose. It is the Buyer's responsibility to ensure that the personal data enabling them to be identified are accurate and complete. By creating their customer account, the Buyer declares that they are of adult age on the date of their registration and that they have the capacity required to place an order. The Buyer can amend their personal information registered on their account and, in this regard, undertakes to keep their personal and bank details up to date.

3.2. The usernames and passwords assigned to the Buyer are strictly personal and confidential and the Buyer has sole responsibility for these same. The Buyer alone is responsible for maintaining the security of their account and their access credentials, and they may in no case hold the Seller liable in the event of the fraudulent use of their account following disclosure of their credentials or due to their own negligence, such that any connection/operation made through the Buyer's customer account will be deemed to have been made by this latter, the Seller declining any liability in the event of access made by a third party to the services by means of the personal codes of the Buyer.

3.3. The User undertakes to immediately notify the Seller of any security breach or any unauthorized use of their account of which they become aware. In the event of loss or theft of their passwords, the Buyer immediately informs the Seller through the Site so that new passwords may be generated and sent to them or so that the account may be blocked, as per the Buyer’s instructions.

3.4. To place the order, the Buyer must follow the following steps:

  • 1. Enter the address of the Site;
  • 2. Follow the instructions of the Site and in particular, the instructions necessary for opening a customer account in accordance with Articles 3.1 to 3.3;
  • 3. After accessing their customer account using their username and password, fill in the order form. In the event of prolonged inactivity during the connection, it is possible that the selection of the Product(s) made by the Buyer before this inactivity is no longer guaranteed. The Buyer is then invited to repeat their selection of the Product(s) from the beginning;
  • 4. Check the items of the order and, if necessary, identify and correct any errors;
  • 5. Accept the General Conditions of Sale according to a process that ensures the integrity of the Buyer's consent. As such, the Buyer is first of all invited to read the General Conditions of Sale; the acceptance of these is then effected by an action on their part according to the technique known as the "click" of the Internet user, the equivalent for a smartphone or tablet app being a “finger tap". By clicking on the box "I have read the General Conditions of Sale and I adhere to them", the Buyer declares to have accepted all the provisions of the General Conditions of Sale, which are enforceable upon them from this moment onward.
  • 6. Confirm the order, the price including all taxes as well as the price of delivery costs. The confirmation of the order and thus the obligation of the online payment thereof, is effected by an action on the part of the Buyer according to the technique known as the "click" of the Internet user, the equivalent for a smartphone app being a ‘finger tap'. By clicking on the “Order” button, the Buyer explicitly acknowledges their payment obligation.
  • 7. Follow the instructions of the online payment server to pay the total amount of the order.

3.5. The Buyer then receives an electronic confirmation of acceptance of payment for the order. The Customer also receives electronically an acknowledgment of receipt confirming the order.

3.6. When following the various steps of the above-mentioned order, the Buyer undertakes to comply with these contractual conditions by application of Article 1316-1 of the French Civil Code. Any order implies acceptance of the prices and descriptions of the Products available for sale. Any dispute on this point will take place within the context of a possible exchange and the guarantees mentioned below.

3.7. The Seller undertakes to honour the order only within the limits of the availability of the Products. In the absence of availability of the Products, the Seller undertakes to inform the Buyer thereof. The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and final.

3.8. In certain cases, in particular non-payment, incorrect address or other problem on the Buyer's account, the Seller reserves the right to block the Buyer's order until the problem is resolved.

3.9. In accordance with Article L. 122-1 of the French Consumer Code, the Seller reserves the right to refuse the order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular, when there is a dispute with the Buyer concerning the payment of a previous order.

3.10. For any question relating to the follow-up of an order, the Buyer must call 01 41 38 38 00 Monday to Friday from 9:30 am to 12:30 pm and 2:00 pm to 5:30 pm (cost of a local call).

4. ELECTRONIC SIGNATURE

4.1. The online provision of the Buyer's debit/credit card number and the final confirmation of the order will constitute proof of the Buyer's agreement as per the provisions of Law No. 2000-230 dated 13 March 2000, and which will apply to: - payment of the sums due under the purchase order; - signature and express acceptance of all transactions carried out.

5. PROOF OF THE TRANSACTION

The computerized records, stored in the computer systems of the Seller will be deemed proof of the communications, orders and payments between the Buyer and the Seller. The archiving of purchase orders and invoices is made on a reliable, durable medium that can be produced as proof.

6. PRODUCT INFORMATION

6.1. The Products governed by the General Conditions of Sale are those appearing on the Seller's Site (www.loveandgreen.fr) and which are indicated as sold and dispatched by the Seller. These are offered subject to availability.

6.2. The Seller presents on their Site for all the available Products, a detailed description allowing the potential Buyer to know about the essential characteristics of the Products they wish to buy before placing the final order. The Seller commits to delivering a Product that conforms to its description on the Site. These descriptions are drawn up from technical information provided by the manufacturer of the Products; the Seller cannot therefore be held liable in the event of inaccuracy or obsolescence of the information.

6.3. In accordance with Articles L. 111-1 and L. 111-2 of the French Consumer Code, the Buyer receives the information laid down in this Clause, before and after the conclusion of the sale and in particular by means of the General Conditions of Sale.

7. PRODUCT AVAILABILITY

In case of unavailability of the ordered Product, the Buyer will be informed as soon as possible and will have the possibility of cancelling their order. The Buyer will then have the choice of requesting either the reimbursement of the sums paid within thirty (30) days at the latest of their payment, or the exchange of the Product with one of equivalent quality and price.

8. PRICE

8.1. The Seller reserves the right to amend its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

8.2. Prices are in euros. Depending on the total amount of the order, delivery costs may be applied in addition to the sale price of the Products, under the conditions laid down in Clause 10.3. The price indicated in the summary of the Buyer's order is the final price. It includes the total price of the order with the detail of each Product as well as the delivery costs. The prices take account of the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the Products in the online store. The price must be paid in full at the time of ordering. At no time may the sums paid be deemed a deposit or down payment.

8.3. If one or more taxes or contributions, particularly those that are environmental, are created or amended, upwards or downwards, this change could be reflected in the selling price of the Products.

8.4. The telecommunications costs inherent in accessing the Site remain payable by the Buyer.

9. PAYMENT CONDITIONS

9.1. Payment for the order is made exclusively by debit card, credit card (Visa or MasterCard)  or via PayPal. Payment on order does not constitute a sale with a deposit.

9.2. The Buyer guarantees the Seller that they possess the necessary authorizations to use the method of payment chosen by them, at the time of confirming the order form. The Seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by debit/credit card from officially accredited bodies, in the event of non-payment, or partial payment of the order but also in the event that the Buyer has not fully or only  partially paid a previous order, or with whom a payment dispute is being administered.

9.3. Payment by debit/credit card - Payment is made over the Seller's secure banking servers. This ensures that no banking information concerning the Buyer can transit through the Seller's Site. The details of the debit/credit card used by the Buyer are encrypted using the 3-D Secure protocol, and/or PayPal and never pass unencrypted over the network. Payment is made directly from the bank. The order will be recorded and confirmed upon acceptance of the payment by the banking establishment.

9.4. The transaction is immediately debited from the Buyer's debit/credit card after verification of their data, upon receipt of the debit authorization from the company issuing the debit/credit card used by the Buyer. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing the information relating to their debit/credit card, the Buyer authorizes the Seller to debit their debit/credit card for the amount corresponding to the total price of the order (delivery costs included). The Buyer communicates the sixteen digits and the expiry date of their debit/credit card as well as the numbers of the visual cryptogram. In the event that the debit of the total amount of the order is impossible, the online sale is automatically immediately terminated, and the order cancelled.

10. DELIVERY OF THE ORDER

10.1. Delivery address - As part of the application hereof, the Buyer chooses a delivery address necessarily located in mainland France, Corsica, Monaco, Belgium, Germany, mainland Spain, Italy, the Netherlands, the United Kingdom and Portugal, under penalty of refusal of the order. The Products are delivered to the parcel pick-up point selected by the Buyer or to the address indicated by the Buyer when placing the order. The Buyer must ensure the accuracy of the delivery address and will bear sole responsibility for a failure to deliver due to a lack of indication when ordering. Any package returned to the Seller due to an incorrect or incomplete delivery address will be re-dispatched at the Buyer's expense.

10.2. Delivery methods - Delivery is made, at the Buyer's choice, when placing the order, by Mondial Relay or by Chronopost.

10.3. Amount of delivery costs - Delivery costs vary depending, on the one hand, on the place and delivery method chosen by the Buyer when placing the order and, on the other hand, on the total amount of the order. The delivery rates are summarized in the tables below. Where applicable, the Buyer will be notified, before paying for their order, that the place of delivery of their order is located in a difficult to access area. Areas deemed difficult to access are particularly, but not exclusively, mountainous areas, highly isolated areas, etc. These are indicated when the Buyer enters the delivery address at the time of placing the order.


The delivery rates below are not applicable to subscription offers, the conditions of which are specified in Clause 15.6 hereof.

Mainland France Order < 35€ Order > 35€ Order > 75€
Mondial Relay 4€ Gratuit Gratuit
Chronopost 6€ 3€ Gratuit

Corsica Order < 35€ Order > 50€ Order > 75€
Mondial Relay 4€ Gratuit Gratuit

Delivery exclusively by

Chronopost

Order > 35€ Order > 35€ Order > 75€ Order > 100€
Belgium, Germany, Netherlands 10€ 10€ 10€ 10€
Spain, Portugal, Italy 10€ 10€ 10€ 10€

Les tarifs de livraison de chaque commande expédiée au titre d'un panier composé uniquement de masques lavables sont les suivants :

France Commande < 40€ Commande < 75€ Commande > 75€
Lettre prioritaire 4€ 1,50€ Gratuit

10.4. Delivery by Mondial Relay - The carrier sends an email to the email address registered on the customer account in order to notify the Buyer of the arrival of their package at the parcel pick-up point selected when placing the order. The packages are available to the Buyer for a period of 14 calendar days during the opening hours of the parcel pick-up point selected when placing the order. Any packages not collected by the end of this period are returned to the Seller.

The return of the order to the Seller due to failure by the Buyer to collect within the time limits indicated, results in the cancellation and reimbursement of the order to the Buyer with the exception, where applicable, of delivery costs billed to the Buyer at the time of the order and minus the costs of returning the package to the Seller.

In the event that the Buyer wishes to receive the order that was not collected at the parcel pick-up point, they are invited to proceed with a new order on the Seller's online store. The delivery costs related to this new order will be borne as per the conditions laid down in this clause.


The Buyer undertakes to verify the conformity of the Products and their order as per the conditions laid down in Clause 12.

10.5. Home delivery - The Buyer undertakes to be present on the date and at the place agreed for delivery. In case of absence, the deliverer will leave a calling card in the letterbox. If the Buyer does not collect their package, the Seller will be entitled to charge the Buyer for the cost of the next delivery. The Buyer undertakes to verify the conformity of the Products and their order as per the conditions laid down in Clause 12.

10.6. Delivery times - except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the Site’s home page, the delivery times will, within the limits of the availability of the Products, be those indicated on the Site before confirmation of the order by the Buyer. The dispatch times run from the date of registering the order indicated on the order confirmation email. Delivery times vary depending on the delivery method selected by the Buyer when placing their order. These are provided for information purposes only and correspond to the average processing and delivery times:

- Mondial Relay : Between 3 and 6 working days

- Chronopost : Between 1 and 3 working days

In the event of a dispatch delay or stock expiry, the restocking time varies between 3 to 15 days depending on the Product. Delivery times will only begin from the date of payment of the order. We invite you to consult your tracking number sent by the Seller  to the email address attached to the Buyer's customer account when confirming the dispatch.

11. LATE DELIVERY

11.1. In the event of late delivery and as per the legal provisions and subject to the provisions of Clause 14, the Buyer has the option of cancelling their order by sending a registered letter with acknowledgment of receipt to the address appearing in the Legal Notice of the Site and accompanying this same with the order form issued by the Seller, but only after having given notice to the Seller, by registered letter with acknowledgement of receipt, of the obligation to honour the order within a reasonable timeframe. If these conditions are not complied with, the cancellation request cannot be taken into consideration and the Seller will be released from any liability vis-à-vis the Buyer.

11.2. The order, where applicable, is considered cancelled upon receipt by the Seller of the letter by which the Buyer notifies the Seller of their wish to cancel their order, insofar as the delivery has not taken place between the dispatch and reception of this letter.

11.3. Payment on order does not constitute a sale with a deposit, so that the Seller will only be required to reimburse the sums debited at the time of the order. The Seller undertakes to reimburse the Buyer by bank transfer to the account used to pay for the order within a period of 14 days of reception of the letter by which the Buyer notifies the Seller of their wish to cancel the order.

12. RECEPTION OF THE DELIVERY

12.1. Prerequisite - Delivery will only take place after confirmation of payment for the order by the Seller's banking entity.

12.2. Access difficulties - The Seller cannot be held responsible for delivery problems resulting from difficulties accessing the place of said delivery. The consequences of these difficulties are borne by the Buyer. The Seller cannot therefore be sued for damages caused in these cases, and the additional costs related to access difficulties will be payable by the Buyer. It is the Buyer's responsibility to ensure that the premises are accessible to the goods to be delivered. The deliverers are the only ones authorized to judge access difficulties and reserve the right not to take a parcel up the stairway, not to go through windows, etc. In the event that delivery could not be made due to access difficulties, the delivery costs, the costs of returning to our warehouses and/or the representation costs will be borne entirely by the Buyer.

12.3. Obligation of the Buyer upon reception of the Products - The Buyer undertakes to check the conformity of the order upon its reception. The Buyer must also ensure the conformity of the Product received and its condition before signing the delivery slip.

12.4. In the event of an anomaly concerning the delivery, the Buyer has a period of three (3) working days from the date of delivery of their order to give notice of their reservations in the form of detailed, dated, explicit observations (damage, Product missing compared to the delivery slip, damaged package, broken Products, etc.) accompanied by the delivery slip, and to send these same by registered letter with acknowledgment of receipt to the carrier and a copy of this letter by registered letter with acknowledgment of receipt to the Seller at the address indicated in the Legal Notice of the Site.

12.5. If the Products need to be returned to the Seller, these same must be the subject of a return request to the Seller within seven (7) days of delivery. Any complaint made after this period cannot be accepted. The return of the Product can only be accepted for Products in their original condition and which are unsealed (packaging, etc.), the Buyer committing to return the Products under conditions which ensure their preservation.

12.6. Any complaint not made by the methods and deadlines defined above cannot be taken into consideration and will release the Seller from any liability vis-à-vis the Buyer.

13. PRODUCT GUARANTEE

13.1. The Buyer benefits from the legal guarantee of conformity in accordance with the provisions and terms of Articles L. 211-4 and following of the French Consumer Code.

13.2. The Buyer also benefits from the legal guarantee against hidden defects in accordance with the provisions and terms of Articles 1641 and following of the French Civil Code reproduced below:

Article 1641 of the French Civil Code: "The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer, had they known about them, would not have acquired it or would have only done so at a lower price.”


Article 1642 of the French Civil Code: “The seller is not liable for apparent defects of which the buyer has been able to convince themself."


Article 1643 of the French Civil Code: “The seller is liable for hidden defects, even though they would not have known about them, unless, in this case, they had stipulated that they will not be bound by any guarantee."


Article 1644 of the French Civil Code: "In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded or keeping the item and having part of the price paid refunded, the latter being arbitrated by experts."


Article 1647 of the French Civil Code: “If the item that had defects perished as a result of its poor quality, the loss is the responsibility of the seller, who will be liable towards the buyer for the refund of the price and other compensation explained in the two preceding articles.But loss occurring by fortuitous case will be payable by the buyer."


Article 1648 of the French Civil Code: “The action resulting from latent defects must be brought by the buyer within two years from discovery of the defect.


In the case provided for by Article 1642-1, the action must be brought, on penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity."

13.3. Any claim under the guarantees provided for in Clauses 13.1 and 13.2 must be sent to the Seller by registered letter with acknowledgment of receipt to the Seller’s address indicated in the Legal Notice of the Site accompanied by the order form issued by the Seller. The complaint must take the form of detailed, dated, explicit observations of the non-conformity and/or the latent defect observed. If these fail to be provided, the complaint cannot be taken into consideration and the Seller will be released from any liability vis-à-vis the Buyer.

14. RIGHT OF WITHDRAWAL

14.1. The Buyer has a period of fourteen (14) working days from the date of delivery of their order to return any item that does not suit their needs and to request an exchange or a refund. This right of withdrawal is exercised without penalty, it being understood that the return costs are payable by the Buyer. In the case of an exchange, the re-dispatch will be payable by the Buyer. The exercise of this right is carried out by means of an email sent to contact@loveandgreen.fr or by through the contact page http://www.loveandgreen.fr/nous-contacter/ on the Site www.loveandgreen.fr. From the date of exercise of their right of withdrawal, the Buyer has fourteen (14) days to return the Products. In the event that the items are returned after the aforementioned deadline, no refund will be made.

14.2. Given the nature of the Products sold by the Seller, only Products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale, will be accepted back. Any incomplete, spoiled, or damaged Product or whose original packaging has been unsealed, damaged or thrown away, will not be refunded, or exchanged.

14.3. In the event of a refund request, the Seller undertakes to refund the Buyer at the latest within fourteen (14) days of the date on which the right of withdrawal was exercised. The refund may be deferred pending receipt by the Seller of the Products returned by the Buyer. The Buyer will then be refunded for the amount of their order and, where applicable, the delivery costs applied to the order, up to a limit of four (4) euros, which corresponds to the standard delivery costs (parcel pick-up point) offered by the Seller. The refund is made by transfer to the bank account used to pay for the order.

15. SUBSCRIPTION

The Seller offers the sale of its Products through a subscription offer for regular deliveries of the Products selected by the Buyer, which allows the latter to benefit from a reduction on the sale price of the Products offered on the Seller’s online store.


The Products are sold under the conditions provided for in these General Conditions of Sale, subject to the specific provisions stipulated in this clause.


To subscribe to the subscription offer marketed by the Seller, the Buyer must have a customer account open on the Buyer's online store as per the conditions laid down in Clause 3.1 hereof.


Three types of subscriptions are offered by the Seller: the nappies subscription, the pull-on nappies subscription and the feminine hygiene subscription.


15.1. Nappies subscription - The nappies subscription allows the Buyer to benefit from regular deliveries among all the items marketed by the Seller within their online store. The Buyer has the option of choosing from three (3) delivery frequencies: 3, 4 or 5 weeks. The frequency can be amended at any time subject to the conditions laid down in Clause 15.5 hereof.

15.2. Pull-on Nappies subscription - The pull-on nappies subscription allows the Buyer to benefit from regular deliveries among all the items marketed by the Seller in their online store. The Buyer has the option of choosing from three (3) delivery frequencies: 3, 4 or 5 weeks. The frequency can be amended at any time subject to the conditions laid down in Clause 15.5 hereof.


15.3. Feminine Hygiene subscription - The feminine hygiene subscription allows the Buyer to benefit from exclusively quarterly deliveries among all the items marketed by the Seller. Each quarterly delivery must include a minimum of twelve (12) Products that the Buyer selects when taking out the subscription.


15.4. Registering for the subscription - The Buyer is invited to go to the subscription section and choose the one to which they wish to subscribe as well as the delivery frequency.


15.5. Ordering and availability of Products - Once the Buyer has subscribed to the subscription offer of their choice, the Products selected during the subscription will be ordered and delivered automatically at the frequency chosen at the time of subscription, without any further action by the Buyer.


At least four (4) days before sending their order, the Buyer receives an email to the address associated with their customer account informing them of the upcoming dispatch of their order and inviting them, if applicable, to go to their customer account to cancel or amend it. Any amendment or cancellation made less than forty-eight (48) hours before the date scheduled for the dispatch of the order cannot be taken into account for the order concerned.


15.5. Price, payment, and renewal - For each order placed via the subscription plan, the Buyer will be invoiced for the price of each Product applicable on the day the order is processed by the Seller minus the amount of the applicable reduction attached to each Product.


The subscription offer is only valid for orders that can be delivered periodically for a unit minimum of €66 including tax (discount included) for the nappies and pull-on nappies subscription and €31.50 including tax (discount included) for the feminine hygiene subscription.


The Buyer has the possibility of amending the Products included in their subscription as per the conditions laid down in Clauses 15.1 and 15.4 hereof. The Buyer has the option of ordering one or more additional Products outside the subscription, which may be delivered concurrently with the order placed under said subscription.


The total amount of each order will be taken from the bank account registered when taking out the subscription. As such, the Buyer must ensure that their bank details are up to date and commit to updating them via their customer account. In the event that the Seller is unable to withdraw the amount of the order using the bank details provided by the Buyer, the subscription will be frozen.


15.6. Delivery - The subscription offer marketed by the Seller is available only for deliveries in mainland France and Corsica.

When subscribing to the subscription, the Buyer chooses to have delivery made either by Mondial Relay or by Chronopost.
The delivery costs vary depending on the subscription offer selected by the Buyer, the location and delivery method chosen, and the cost of each order dispatched under the subscription. The delivery rates are summarized in the tables below, which vary according to the delivery area of the order. If the desired place of delivery of their order is located in a difficult to access area, the Buyer will be informed of this same at the order summary stage and before payment of the order. Areas deemed difficult to access, which are particularly, but not exclusively, mountainous areas and highly isolated areas, are indicated when the Buyer enters the delivery address at the time of placing the order.


The delivery rates for each order dispatched under the nappies subscription are as follows:

Mainland France Nappies or pull-on nappies subscription
Mondial Relay Free
Chronopost 1,50€

Corsica Nappies or pull-on nappies subscription
Mondial Relay Free

The delivery rates for each order dispatched under the feminine hygiene subscription are as follows:

Mainland France Order < 35€ Order  > 35€ Order > 75€
Mondial Relay Free Free Free
Chronopost 3€ 3€ Free

15.7. – Amendment, freezing or cancellation of the subscription - The Buyer has the possibility of amending the Products included in their subscription as per the conditions laid down in Clause 15.5 hereof. The Buyer can also cancel their subscription at any time or freeze it for a period of three (3) months. In the event of freezing, the subscription will be resumed, and the Products selected under the subscription will be delivered without further action by the Buyer. In such a case, the reduction applicable for the subscription will be that which is in force on the day of dispatch of the order at the end of the freezing period.


Any amendment, freezing or cancellation of the subscription will not apply to the order if it occurs less than four (4) days before the date scheduled for its dispatch.


The Seller reserves the right, at any time, to cancel the subscription(s) taken out by the Buyer. In this case, the Buyer will be informed by e-mail sent to the email address registered in the Buyer's customer account. The Buyer will only be invoiced for orders under the cancelled subscription that have already been dispatched.


The subscription taken out by the Buyer will remain in effect until it is cancelled.


15.8. Amendment of subscription conditions - The conditions relating to subscriptions and Products (including prices, price reduction and availability) are subject to amendment. Each order made as part of the subscription will be subject to the conditions relating to the Products and subscriptions applicable at the time it occurs.

16. EXCHANGES AND RETURNS

In addition to the withdrawal period available to the Buyer as per the conditions laid down in Clause 15, the Buyer has a period of three (3) months to request the refund or exchange of one or more Products. In this case, the return costs are payable by the Buyer and the delivery costs relating to the order of the returned Products are not refunded. Any request for exchange or refund is made by sending an email to: contact@loveandgreen.fr or by calling 01 41 38 38 00.


The Buyer has a period of fifteen (15) days from the request for exchange or refund to return the Products, which must be accompanied by the return form or the exchange form. If the Products are not returned within the aforementioned period and/or in the absence of the return form or the exchange form, no refund or exchange will be accepted.


In the event of a refund request, the Seller undertakes to reimburse the Buyer within twenty (20) days of the date on which the refund was requested, subject to reception of the Products to be exchanged. In the event of an exchange request and subject to available stocks, the Seller undertakes to send the Products within twenty-five (25) days of their exchange request, subject to reception of the Products to be exchanged.


The refund is made by transfer to the bank account used to pay for the order. The exchanged Products will be dispatched to the delivery address of the order concerned.

17. FORCE MAJEURE

17.1. The Seller will be entitled to suspend the performance of their obligations under the General Conditions of Sale, in the event that this performance is prevented or made unreasonably onerous due to force majeure or fortuitous cases. For the purposes hereof, cases of force majeure or fortuitous cases are considered to be events independent of the parties, which these same could not reasonably be expected to foresee, and which they could not reasonably avoid or overcome, insofar as the occurrence of these same renders it totally impossible to fulfil the obligations. In particular, the following are considered to be force majeure or fortuitous cases that serve to release the Seller from their obligations under the General Conditions of Sale: strikes by all or part of the Seller's staff, or of its usual suppliers or carriers or the opening with regard to them of a judicial reorganization or similar procedure, cases of fire, flood, storm, war, riot, insurrection, seizure, embargo, energy restrictions, currency or export restrictions, natural disaster, act of terrorism, roadblock, freeze-up, epidemic; production stoppages due to fortuitous breakdowns, the impossibility of being supplied with components or energy attributable to the Seller's suppliers.


17.2. In such circumstances, the Seller will notify the Buyer as soon as possible and in writing, in particular by email. The contract is then automatically suspended without compensation, from the date of occurrence of the event.


17.3. If the event were to last more than sixty (60) days from the date of its occurrence, the sales contract entered into by the Seller and the Buyer may be terminated, without the Buyer being able to claim award for damages. This termination will take effect on the date of the first presentation of the registered letter with acknowledgment of receipt cancelling the said sales contract. The sums paid to the Seller by the Buyer prior to the date of the occurrence of the event of force majeure at the origin of the termination of the contract will remain fully acquired.

18. DATA CONFIDENTIALITY

18.1. The collection of the Buyer's personal data necessary for the processing of their order by the Seller is subject to a declaration to the CNIL (French National Commission for Information Technology and Civil Liberties).


18.2. The Seller undertakes that the collection, processing, and storage of personal information are carried out through the Site in accordance with French Law No. 78-17 of 6 January 1978 relating to computers, files and freedoms known as the “Data Protection Act” for a period justified by the purpose of their processing.


18.3. When the Buyer consents to communicate individual personal data, they have an individual right of access, withdrawal, and rectification of these data under the conditions provided for by Law No. 78-17 of 6 January 1978. The Buyer must send any written request to the following address: LOVE & GREEN - 15, boulevard Marius Vivier Merle, LYON (69 003).


18.4. When creating their customer account on the Site, the Buyer will have the possibility of choosing whether they wish to receive offers from the Seller and their partners. The Buyer's consent to the processing of their personal data is requested when creating their customer account by an action on their part according to the technique known as the "click" of the Internet user, the equivalent for a smartphone app being a “finger tap”. By clicking on the box "I wish to receive offers from the Seller and its partners", the Buyer declares that they accept that their personal data be transmitted to third parties for commercial purposes.

19. INTELLECTUAL PROPERTY RIGHTS

19.1. The Seller's brand LOVE & GREEN, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images, and logos appearing on the Products, their accessories, and their packaging, whether registered or not, are and will remain the Seller’s exclusive property. Any total or partial reproduction, modification or use of these brands, illustrations, images, and logos, for any reason and on any medium whatsoever, is strictly prohibited unless express prior consent is given by the Seller. The same applies to any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same applies to any copyright, design, model, and patent which are the Seller’s property.


19.2. The affixing of a hypertext link to the Site www.loveandgreen.fr is strictly subject to written authorization from LOVE & GREEN, on simple request addressed to LOVE & GREEN - 147, Avenue Paul Doumer, RUEIL-MALMAISON (92 500 ) or by email at contact@loveandgreen.fr

20. PARTIAL NON-VALIDATION

If one or more stipulations of the General Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full validity, force, and scope of application.

21. APPLICABLE LAW

The General Conditions of Sale are subject to the application of French law, with the exclusion of the provisions of the Vienna Convention. This is the case for substantive rules as for rules of form. In the event of a dispute or complaint, the Buyer will first contact the Seller to obtain an amicable solution. Failing this, the Buyer may initiate proceedings before the court of their choice.

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